the lott Casino & Sportsbook Terms
Account opening on the lott starts with email verification, identity documents, and a deposit method. All users agree to our published terms and conditions when they create an account. We at the lott operate a platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports coverage. Deposits are accepted via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer (mobile banking, local payment, online payment, e-wallet).
Our terms govern account eligibility, market settlement, withdrawal procedures, dispute resolution, and account suspension. We enforce these terms consistently and transparently. If you do not agree with any term, do not open an account on the lott. Your continued use of the platform constitutes your acceptance of these terms.
Services on the lott are available only where local law permits. You are responsible for verifying that access and use comply with your jurisdiction's regulations.
How We Operate the lott and Your Account
Account Eligibility and Registration on the lott
When you open an account on the lott, you confirm that you are of legal age in your jurisdiction (typically 18 years or older) and that you are not located in a jurisdiction where our services are prohibited. We require a valid email address, mobile number, and government-issued identification document (KTP, passport, or equivalent). During registration, you provide your full legal name, date of birth, and residential address. We use this information to verify your identity and comply with anti-money-laundering regulations.
We reserve the right to request additional documentation at any time, including proof of address, source of funds, or beneficial ownership information. Failure to provide requested documents within 30 days may result in account suspension or closure. Your account is personal and non-transferable. You are solely responsible for maintaining the confidentiality of your login credentials.
Deposits and Payment Methods on the lott
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer to virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed immediately for digital wallets and within one business day for bank transfers. We do not charge deposit fees. Minimum deposit amounts vary by payment method and are displayed during checkout on the lott platform.
All deposits are final and non-refundable except where required by law. You are responsible for providing accurate payment information. We are not liable for deposits sent to incorrect account details or lost due to network failure. Payment processors handle all fund transfers; we do not store full bank account or wallet credentials.
Deposit verification on the lott
We may request additional proof of payment or source of funds before crediting deposits to your account. This is a standard compliance procedure and does not delay most deposits.
Withdrawals and Account Verification
Before your first withdrawal, you must complete account verification on the lott. This requires submitting a clear copy of your government ID and proof of residential address (utility bill or bank statement, dated within three months). Verification typically takes one business day. Once verified, withdrawals are processed to your registered payment method within 24 hours (subject to payment processor timelines).
Withdrawal requests are subject to anti-money-laundering review. We may request additional documentation or delay a withdrawal if we detect suspicious activity. Withdrawals are final and cannot be reversed once processed. You are responsible for ensuring your payment method details are current and accurate.
Market Rules and Settlement on the lott
All markets on the lott settle according to published rules available before you place activity. Rules cover match winner, total goals, both teams to score, Asian handicap, and live-in-play markets. We use official results from league organisers, tournament authorities, and statistical data providers. If a market result is unclear or disputed, we publish a detailed explanation and contact affected users.
Markets may be voided (stake returned) if a match is postponed, abandoned, or not completed as scheduled. Some markets settle before full-time if specified in the rules (e.g., first-half markets settle at half-time). Odds and market terms are locked when your activity is confirmed. We reserve the right to void, suspend, or close any market to manage risk.
Dispute Resolution on the lott
If you dispute a market settlement or account charge, contact our support team via email or live chat. Include your account number and a detailed description of the issue. Our compliance team reviews disputes within 5 business days and provides a written decision. If you disagree with our decision, you may escalate the matter by requesting review from our compliance officer within 14 days. Our final decision is binding and enforceable.
Rules and Restrictions on the lott Platform
Prohibited Activities and Account Suspension
We prohibit the following on the lott: using another person's account, placing activity for someone else, match fixing or market manipulation, fraud or money laundering, abusive conduct toward our support team, and access from prohibited jurisdictions. We monitor accounts for suspicious patterns (rapid deposits and withdrawals, unusual market concentrations, identical activity across multiple accounts) and reserve the right to suspend or close any account without notice if we detect violation.
If your account is suspended due to suspected rule violation, you may request a review within 30 days. Upon review, we will provide an explanation and either reinstate your account or confirm closure. In cases of confirmed fraud, your account remains closed permanently and funds may be forfeited or reported to regulatory authorities.
Bonus Terms and Promotions on the lott
We occasionally offer deposit bonuses or promotional credits. All bonus offers come with terms including minimum odds requirements, maximum win caps, and expiry dates. Bonuses are credited to a separate bonus balance and cannot be withdrawn until all wagering conditions are met. We reserve the right to cancel or modify any promotion at any time. Bonus abuse (e.g., placing offsetting activity across multiple markets to extract bonus value) may result in forfeiture of bonus and account suspension.
Limitation of Liability and Service Disruption
We provide the lott platform on an "as-is" basis. We are not liable for system outages, payment delays, market errors, or other service interruptions beyond our reasonable control. Our total liability to you is limited to the amount you have deposited into your account. We do not guarantee that markets will settle correctly, that the platform will always be available, or that withdrawals will process instantly. In the event of a technical error affecting multiple accounts, we reserve the right to void activity and reverse transactions.
Changes to These Terms
We may update these terms at any time by publishing changes on the lott. Your continued use of the platform after changes are posted constitutes your acceptance of the updated terms. We will notify you of material changes via email. If you do not accept updated terms, close your account.
Jurisdiction and Governing Law
These terms are governed by the laws of the jurisdiction where the lott operates. Any dispute arising from these terms or your use of the platform shall be resolved first through good-faith negotiation with our support team. If negotiation fails, disputes are resolved through binding arbitration or legal proceedings in the jurisdiction where the lott is registered. You waive your right to jury trial and class-action proceedings.
Questions About Terms on the lott
If you have questions about these terms, how they apply to your account, or how to dispute a settlement decision, contact our support team:
- Email: Include your account number and a clear description of your question. We respond within 24 hours.
- Live chat: Available Monday–Sunday, 8am–10pm Jakarta time, for urgent account or market questions.
Our support team operates in English and Indonesian. We are committed to resolving disputes fairly and in line with the terms published on this page. By opening an account on the lott, you acknowledge that you have read, understood, and agree to be bound by all terms and conditions listed here.