the lottPrivacy Policy
This page describes what we collect when you use the lott and how we keep that data protected. We at the lott take your privacy seriously. When you create an account, deposit via DANA, e-wallet, mobile banking, or bank transfer, or place activity on our platform, we collect and process personal information. This policy explains what data we collect, how we use it, who may access it, and what rights you have.
Our privacy practices comply with applicable data-protection regulations in supported jurisdictions. We do not sell your personal information to advertisers or marketing partners. All payment information is encrypted and stored securely. This policy applies to every user on the lott, regardless of location, and is updated periodically to reflect changes in our practices or legal requirements.
If you have questions about this policy or how we handle your data, contact our support team via email or live chat during business hours.
What Data We Collect on the lott
Account Registration and Identity Information
When you open an account on the lott, we collect your full name, email address, phone number, and date of birth. During account verification (required before withdrawal), we collect a copy of your government-issued ID (KTP, passport, or equivalent) and confirm your residential address. We store this information securely and use it only to verify your identity, process withdrawals, and comply with legal obligations.
Payment Information
We collect payment details when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet virtual accounts). For mobile banking and local payment, we do not store your full account credentials—only a token that links the payment to your the lott account. For bank transfers, we record the account number, bank name, and transaction reference. All payment data is encrypted and stored in compliance with payment-card industry (PCI) standards.
Encrypted payment processing
We do not store full credit card or bank account details on the lott platform. Payment processing is handled by PCI-compliant third-party processors. Your the lott account stores only a secure token that references your payment method.
Activity and Transaction History
We log all deposits, withdrawals, market selections, settlements, and account changes. This information is used to maintain your account history, detect fraud, comply with audit requirements, and support customer service inquiries. Transaction logs are retained for at least 5 years and may be disclosed to financial regulators or law-enforcement agencies if required by law.
Device and Browser Information
We collect information about the device and browser you use to access the lott: IP address, device type (mobile, tablet, desktop), operating system, browser type, and approximate geographic location (based on IP). This data helps us detect suspicious account access, prevent fraud, and optimise the platform for different devices. We do not use this information for advertising or third-party tracking.
Cookies and Tracking
The lott uses cookies and similar tracking technologies to maintain your session, remember your login status, and analyse how users interact with the platform. Cookies are stored on your device and include session ID, language preference, and device identifier. You can disable cookies in your browser settings, but some features of the lott may not function properly without them.
How We Use and Share Your Data on the lott
Primary Uses of Your Information
We use your data primarily to operate the lott: process deposits and withdrawals, verify your identity, settle markets, provide customer support, and prevent fraud. We may also use anonymised or aggregated data (e.g., "non-specific info of accounts in Jakarta prefer DANA deposits") for platform analytics and business reporting. We do not use your personal data for marketing or promotional emails unless you explicitly opt in.
Third-Party Processors and Data Sharing
We share your data with trusted third parties only as necessary to operate the lott. These include:
- Payment processors (e-wallet, mobile banking, local payment, bank partners) — to process deposits and withdrawals
- Identity verification services — to confirm your government ID
- Cloud infrastructure providers — to store and back up data securely
- Legal and financial advisors — to comply with regulatory requirements
All third-party processors are bound by confidentiality agreements and may not use your data for purposes other than those specified by the lott. We do not sell or license your personal information to unrelated advertisers or data brokers.
Legal Obligations and Law Enforcement
We may disclose your information if required by law, court order, or government request. This includes requests from law-enforcement agencies, financial regulators, or anti-money-laundering authorities. We will comply with such requests to the extent legally required, though we may notify you of the request if permitted.
Data Retention on the lott
We retain your account information for as long as your account is active. Transaction logs and payment records are kept for at least 5 years to comply with financial regulations. Identity verification documents (ID copies) are retained for the same period. After account closure, we may retain anonymised or aggregated data for analytics, but personally identifiable information is deleted within 30 days unless required by law to retain it longer.
Your Rights and Data Access
You have the right to request a copy of all personal data we hold about you. You may request corrections to inaccurate information, ask for deletion of certain data (subject to legal retention obligations), or request that we stop processing your data for non-essential purposes. To exercise these rights, contact our support team via email. We will respond to verifiable requests within 30 days.
Account Security and Your Responsibility
We secure your data using encryption, firewalls, and access controls. However, you are responsible for maintaining the confidentiality of your the lott login credentials. Do not share your password or account details with anyone. If you suspect unauthorised access, contact our support team immediately. We will review your account and reset credentials if necessary.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you by email or post a notice on the lott home page. Your continued use of the lott after such changes constitutes your acceptance of the updated policy.
Contact Us About Privacy on the lott
If you have questions about this privacy policy, how we collect or use your data, or how to exercise your rights, contact us:
- Email: Include your account details and a clear description of your request. We respond within 30 days.
- Live chat: Available during business hours (Monday–Sunday, 8am–10pm Jakarta time) for urgent privacy concerns.
- Postal mail: Write to our registered office address (available on the legal notice page).
Our support team operates in English and Indonesian. If you have filed a formal complaint with a data-protection authority and would like to escalate a matter, mention this when contacting us. We are committed to resolving privacy concerns promptly and transparently.