the lott Account & Payment FAQ

When you register on the lott, we ask for your full legal name, date of birth, residential address, email address, and mobile number. You also choose a username and password. Your email and mobile are used for account recovery, deposit confirmations, and security alerts. We verify all information against official records during KYC (Know Your Customer) review. If any detail is inaccurate, we may suspend your account until you provide corrections. Keep your email and phone up to date so you can receive important notifications from the lott.

KYC verification on the lott requires two documents: (1) Government-issued ID (KTP, passport, or similar) showing your full name, date of birth, and ID number, and (2) Proof of residential address (utility bill, bank statement, or official letter) dated within three months. Submit clear photographs or scans via your account dashboard. Our compliance team reviews these documents within one business day. Once verified, you can withdraw funds immediately. If documents are unclear or information does not match your account details, we request resubmission before approval.

You can adjust account preferences (email notifications, language, currency) in your Account Settings on the lott dashboard. To pause activity temporarily, use the "Pause Account" feature, which suspends all markets and deposits for a period you select (7 days, 30 days, 90 days, or custom). During a pause, your account remains open but you cannot place new activity or deposit funds. Your balance remains intact and you can unpause at any time. For permanent account closure, contact our support team—we process closures within 5 business days and return your balance to your registered payment method.

Deposits via local payment, online payment, or e-wallet on the lott are instant. After you select your payment method and amount, you are directed to your wallet app (or a login page) where you confirm the transaction. Once confirmed, funds appear in your the lott account immediately and you can use them on markets straight away. We charge no deposit fee. The minimum deposit is shown at checkout and varies by payment method. Your transaction is secure because we never store your wallet login or full payment details—all transfers are handled by the payment provider.

Yes. We accept deposits via bank transfer to virtual accounts for mobile banking, local payment, online payment, and e-wallet. After you select bank transfer at checkout on the lott, we generate a unique virtual account number (VA) and show you the the lott account details to send funds to. Transfer the exact amount shown to that VA within 24 hours. Most transfers from your bank arrive within one business day. Once your bank confirms the transfer, the lott credits your account automatically. We do not charge transfer fees, but your bank may charge standard wire fees. Keep your transfer receipt as proof in case of disputes.

The the lott loyalty programme rewards regular users with tier upgrades (Bronze, Silver, Gold, Platinum) based on cumulative activity and deposits. Higher tiers unlock faster withdrawals, higher withdrawal limits, dedicated support, and exclusive promotions. Tier status is calculated monthly on the first day of each month based on your activity during the previous month. You can check your current tier and progress toward the next tier on your Account Dashboard. Tier benefits apply immediately upon upgrade and remain active for the following month. Details of each tier's benefits are listed in the Loyalty section of your account.

New users should review three documents before placing activity on the lott: (1) Market Rules—explain how each market type (match winner, total goals, Asian handicap, live-dealer game rules) settles and what happens if a match is postponed or abandoned. (2) Terms and Conditions—set out your account obligations, dispute procedures, and account suspension rules. (3) Odds and Limits—show minimum/maximum stake, maximum win, and any restrictions by market or user tier. All three are linked in your account and on our Terms pageIf any rule is unclear, ask our support team before placing activity—we are happy to explain settlement procedures for Liga 1, Piala AFF, Champions League, or other markets.

Live chat support on the lott is available Monday through Sunday, 8:00 AM to 10:00 PM Jakarta time (WIB). Our team responds to chat messages within subject to verification during business hours. For questions outside these hours, you can email our support team and expect a response within 24 hours. Both live chat and email support are available in English and Indonesian. If you need urgent help with account access, payment, or a market dispute, use live chat during business hours for fastest resolution. Outside business hours, submit your question by email with as much detail as possible.